Address and contact
This independent guide covers DieselWin live casino tables and in-play betting for readers in the United Kingdom. If you want to report a correction, send feedback on a page or ask a general question about the guide, write to the editorial e-mail below. We do not manage player accounts, deposits, withdrawals or game rounds, because we are an information site and not the casino.
| Channel | Purpose | Who answers |
|---|---|---|
| [email protected] | Corrections, feedback on the guide, general questions | Editors of this guide |
| Casino live chat (Contact Support button) | Account access, bets, deposits, withdrawals, technical problems | DieselWin support, 24/7 |
| VIP messenger | Priority contact for VIP Club members | The member’s VIP manager |
Questions about your balance, an open in-play bet, a live table round, identity documents or a payout need to go to the casino itself, through the live chat behind the Contact Support button on its site or in its app. We have no access to player records. The guide has no telephone line and no public postal address; e-mail is the only channel.
What to include in your message
A clear message gets a clear answer. Tell us which page of the guide you were reading and quote the sentence or table row in question. If you think a figure is out of date, such as a payment limit or a bonus amount, say where you saw the newer figure and when. Write in English, and keep it to the point.
Please do not send passwords, card numbers, bank details or copies of identity documents. We will never ask for them. If your question involves your own account, the casino’s live chat is the right place, since only the casino can see and change account details.
Help with gambling
Gambling should stay a form of entertainment, not a way to solve money worries or chase losses. If you spend more time or money than you planned on live tables or in-play bets, free and confidential help is available from GamCare and BeGambleAware. Setting deposit limits, taking time-outs and using self-exclusion through your casino account are practical first steps. This site is for adults aged 18 and over.
